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Original topic:

Lockscreen widgets removing

(Topic created on: 05-31-2024 10:25 AM)
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0sanatani
Active Level 4
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Galaxy M
After updating M34 to one ui 6.1, and getting new feature of lockscreen widgets. It seems like after some hours, widgets automatically get removed and the clock format also gets reset. Is there any solution of it? Thanks 
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cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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