Original topic:

Let's go to consumer court

(Topic created on: 07-31-2021 07:51 PM)
104 Views
Bhavya711
Active Level 3
Options
Galaxy M
Samsung  9611 processor  phones are rebooting automatically.
This seems to be a wide-spread issue. Certainly fault at Samsung's end.

It's too much! Many people paid for the motherboard replacement. It's insane.
I'm a teen, otherwise I'd go complain myself, but sadly I can't. 

Let's do something about it.
14 Comments
Bhavya711
Active Level 3
Galaxy M
Don't replace motherboard. Locally people are fixing their devices by reballing ic.
I haven't fixed mine yet because I plan to make a team and go to court.
Bhavya711
Active Level 3
Galaxy M
I'm not sure if reballing fixes the issue, but many are saying it does.
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for your inconvenience. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
Rk08
Active Level 1
Galaxy M
I got same problem in a50
0 Likes
n1rm4l777
Active Level 1
Galaxy M

I am facing the exact same issue. Seems it is indeed widespread issue. Quick google search reveals some news articles describing the same thing.