SarathSKumar
Active Level 1
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Galaxy M
I am facing issues with the "Date & Time" after the February update (Feb 1 Security patch-225.20 MB).

I updated my Galaxy M51 yesterday (March 6) and since then the phone is getting really heated up, and also the time and date is showing incorrectly after Restarting/Powering On.. as a result, WhatsApp is showing errors related to 'wrong date

I never faced any kind of heating issues before this update. Someone please help to resolve this issue. 

9 Comments
Jaeger_Rutger
Expert Level 1
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Galaxy M
clear cache of your phone, that should fix it. I'm using M51 as well but I don't face any heating issue
SarathSKumar
Active Level 1
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Galaxy M
ok.. I'll try that.
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Ehsank
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Galaxy M
you can try these steps one by one


A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect with pc/laptop or type c earphone only for Android 11 )
...........OR.......
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect with other mobile.

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.
SarathSKumar
Active Level 1
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Galaxy M
thanks for this.. hope this will also correct the issue with Time&Date
Ehsank
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Galaxy M
once try and let me know hopefully will get resolve but if not then you can give me feedback
SarathSKumar
Active Level 1
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Galaxy M
sure 😇
ShaziaP
Active Level 6
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Galaxy M
I also faced the same issue once. Its okay now.
shivampahwa
Active Level 6
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Galaxy M
I have no problem
Samsung_Support1
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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