Issue with video call voice.

[Anuragaparna]

When I am using video calls, my seven year old son's voice is breaking up, no issue with my voice. This issue is found on whatsapp video calls . I tried with messenger, Google meet etc. Getting same issue with these also. No issue with voice recorder. Please let me know how to resolve this issue.I am using Samsung galaxy M52.

[samfan91]

Make sure you both have good WIFI connection, Sometimes 4G coverage will not be stable for video calls specially if you walk around when talking.

[Samsungm32rudra]

All kind of high speed internet tested. Its specific to phone video call. Not all samsung phone having same problem

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.
  
Warm Regards, 
Samsung Customer Support  

[Samsungm32rudra]

I have check that we are not alone. Lot of user facing the same problem. However i tried all kind of networks but till the same. This is specific to video call i think. If i make normal audio call or make a video recording/ make a audio recording all looks good. So this is not a hardware problem. I am currently updated to android 12. All app updated. This is specific problem while on video call via any app. Voice cracking other party cant hear me properly. Though i can hear them clearly. So i am guessing what to do now

[Samsungm32rudra]

Hello Anuragparna. Is your issue get resolved? I am facing the same problem. Did you find any solution

[Anuragaparna]

Hi..the issue is not solved yet even after updation

[Samsungm32rudra]

Have you visited Samsung service center

[Samsungm32rudra]

I have check that we are not alone. Lot of user facing the same problem. However i tried all kind of networks but till the same. This is specific to video call i think. If i make normal audio call or make a video recording/ make a audio recording all looks good. So this is not a hardware problem. I am currently updated to android 12. All app updated. This is specific problem while on video call via any app. Voice cracking other party cant hear me properly. Though i can hear them clearly. So i am guessing what to do now

[Abinash21]

Same here in Galaxy F22