Original topic:

Internet Not Working

(Topic created on: 09-25-2024 10:28 PM)
214 Views
Sakshi_Sahu
Active Level 1
Options
Galaxy M
In Samsung Galaxy M35 internet Not Working through mobile data from any SIM. Even Google homepage not opening 
7 Comments
babu46
Active Level 6
Galaxy M
Reset network settings
Sakshi_Sahu
Active Level 1
Galaxy M
I have done that but problem still persist
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babu46
Active Level 6
Galaxy M
Last option make a backup of your files and then factory reset 🛠️ and after factory reset if the problem is there then show to service center 🧰 or any mobile repair shop 🛠
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goodthings
Expert Level 5
Galaxy M
Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time,restart your's device without any Sim in slots, interchange Sim in slots, turn off power saving mode then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy M
Your's most welcome to here.
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cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern kindly visit this mentioned link to resolve your Galaxy device internet issue: https://www.samsung.com/in/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Sakshi_Sahu
Active Level 1
Galaxy M
I have tried all the methods you have suggested here but the problem hasn't been resolved yet.
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