Original topic:

I own galaxy M52 and its display has issue in 1 month

(Topic created on: 11-20-2021 11:14 AM)
9742 Views
PranaySama
Active Level 3
Options
Galaxy M
When I lower my display brightness between 1-20% this issue is prominent.
It show inaccurate colours, especially when the display is showing dark colours. 
It replaces dark grey colour in screen with dark maroon.
When showing lighter background, say light gray it gives a green tint. I clicked somebpicture showing this issue. 

The service center person said sometimes this issue is not hardware related but software, (according to him S10 lite had same issue and it was fixed after software update)
He didn't have access to a brand new m52 to cross verify this issue. So wasnt able to repair it. 

I need all m52 users from our community to check this and plz help me solve it for my brand new phone. 

The images are showing the problem. 

To check of your m52 use this video as this highlights it pretty well. 


 
or type this in youtube: "Gray to white, Grey uniformity, Clouding, Banding test"

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To all m52 and other amoled users who replied, thanks. I hope it gets resolved ASAP if it's a software bug.


53 Comments
Sahebjana1992
Active Level 4
Galaxy M
Just open this mode in low brightness & dark mode.Screenshot_20211120-191850_One UI Home.jpg
0 Likes
Galaxy M
SEE THIS PURE BLACK NO ISSUE !IMG_20211120_192750_51969_1637416724.jpg
0 Likes
Galaxy M
YOU COMMENT YOUR PHONE PICTURE IN THIS CONDITIONS
AND SHOW THAT ISSUE WHICH OCCURRING ON YOUR PHONE
0 Likes
Galaxy M
Maybe some device got faulty amoled display.
Not all samsung device has green tint at low brightness.
Div001
Active Level 9
Galaxy M
I recently purchased M52 5g ...and in my model there is no black crush issue... colors look perfect in low brightness at night also....but I know few guys who have this problem in their device....also sometimes fringes are produced in low-light
0 Likes
Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. Please once visit the nearby service center they will check the issue physically and also try to provide you with the best solution.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

PranaySama
Active Level 3
Galaxy M
I did visit one service center, they said they dont have same model to compare and verify the issue. Will try visiting a different nearest branch. But if they give the same response, I won't be able to visit any other service center branch as they are very far away.
Can't you lend your own service center people one m52 model on temporary basis to cross verify it. I'll visit Navi Mumbai service center near Kharghar and Panvel if you provide them one m52 temporarily with latest os update.
0 Likes
Members_KSnbE0N
Beginner Level 2
Galaxy M

Did you solve this issue ? I have same problem.

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satya824
Active Level 1
Galaxy M
Is it normal that colour shift occure when u tilt a screen with an angle. I facing the issue in m52. It is more visible in white screen .
0 Likes
Abhirx
Active Level 5
Galaxy M

Hello  Pranay,

I have same issue, just got my phone yesterday I might be able to replace the device, should I replace it or keep this one? Did your issue got resolved?