(One UI 8.0). My phone automatically reboots multiple times a day, freezes during normal use, and becomes very laggy after each restart.
These problems started right after the recent software update. I have already tried restarting the device, clearing cache, and checking for further updates, but the issue still continues.
Please help me resolve this issue or provide guidance on the next steps.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request that you visit our service center. Our technical team will be able to inspect your device physically and provide you with detailed information and assistance.
Samsung keeps giving the same 4–5 standard replies — but no real resolution.
After the One UI 8 update, many users (including me) faced serious issues like boot/restart loop, green line, battery drain, and lag, yet Samsung never accepts responsibility. My phone even became unusable after their official update, and they only offered a 25% paid repair for a company-induced fault.
Samsung should fix these update-related issues instead of repeating scripted replies. Till then, users should avoid new updates or consider switching to more reliable brands — our hard-earned money deserves better.
I have already filed a complaint with the National Consumer Helpline (Govt of India) — Docket No: 8116319 — and I’m waiting for a fair, free-of-cost resolution.
