How to send logs for phone misbehavior

[Pr4v33n]

As my galaxy m30 misbehave some time in recent days so it is observed by member app and give a pop up of sending logs for fixing the problem but as I touch on send it show connect to mobile data as I am already connected to mobile data. 

It happens 3rd time for sending logs. I think its app problem will you please fix it so we can get a little better experience of Samsung 

[_007]

Sam members>Get Help>Send Feedback>Error reports

[madhubaadek]

samsung member

[madhubaadek]

active level 10 get help send

[Samsung_Support4]

Hi there,

Please perform the following steps to resolve the issue:

1- Reset Network settings (Settings > General Management> Reset> Reset Network settings)

2- Go to settings > apps > Samsung member application > storage > clear cache.

3- Update the Samsung member application.

4- Re-install the Samsung member application.

5- After following above steps try to send the log file.

If issue still exists, kindly install smart tutor application and call on our toll free number (180057267864) for remote assistance.

Regards,

Team Samsung Members