Heating problem

[rupak9517]

After software update in galaxy M31 . Two problem find - 

1. Heating problem temperature around 49 digri celcius

2. Battray fastly drain.

[OptimusPrime108]

Reset or go to SC for firmware reinstall.

[ㄴJayeshㄱ]

I have also m31 and i am not facing any of these problems... please turn of al battery consuming feature.and from which part u are feeling heat....

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge and understand your concern regarding heating on your M31 device. We would like to request you to kindly share the below mentioned details along with the error log file. So that we can share with the technical team and after the analysis, the team will get back to you with the relevant answers. 

1.  Please share the exact scenario where you are observing heating.

2. Are there any particular application, on using which you observe the heating.

Note: The path to share the error log file is (Open Samsung Members Application > Get help > Send Feedback > Error report). Also please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support