Heating Issue ,Galaxy M35

[NewGalaxyBoy]

I'm using this device since 1 week and I've encountered a weird thing. While video calling using messenger device heatup massively rise up to 41 42°. but similarly while playing game or antutu score running it didn't heatup similarly.

I've only noticed heating issues while using messenger during video call😂.

Samsung should look for this.

[Akki294]

Have you update to this latest software update which is recently release oct patch upadate?

[NewGalaxyBoy]

no ,but I'm gona update that and I'll post review

[goodthings]

Your's device is new so please give it some time. After some time and After some updates all is well. So please don't bothered about this issue now. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[NewGalaxyBoy]

device may optimise with update. i consider tha but i recently switch to the Samsung from another company
device and I've very high expectations
with Samsung so i ergely post this status about issues faced my myself

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that while using third-party and streaming services can cause your device to heat up and drain due to high power consumption. Closing these apps may help cool down the device. However, if you still feel that your device is overheating and draining during normal use, please follow the steps below to resolve the issue.

● Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[rayend]

I am facing the heating issue for a while. Though the issue was not happening in cold climate place but when I reached hot climate place the heating issue seems to be consistent.

[NewGalaxyBoy]

yes i also face same issue