Hanging problem and restarting

[ppp06]

My phone samsung m21 hangs and then restarts itself . This happens frequently and it is getting terrible day by day. There seems to b issue with phone itself . Plz help me @samsung

[scorpy444]

Same with me.. Samsung M21 keep hanging and restarting again and again since last 2-3 days

[Sid_Karna]

please check out this post. You will get the motherboard replaced for FREE.
https://r2.community.samsung.com/t5/Galaxy-M/ALERT-Those-who-have-restarting-problem-should-follow-t...
Accept the solution by clicking on the 3 dots on top of my comment, so that it will be helpful to others too.

[anoymous_user]

Go to settings < device care /device maintenance < care report then turn off auto restart

[Master4452kr]

See this

[Sid_Karna]

please check out this post. You will get the motherboard replaced for FREE.
https://r2.community.samsung.com/t5/Galaxy-M/ALERT-Those-who-have-restarting-problem-should-follow-t...
Accept the solution by clicking on the 3 dots on top of my comment, so that it will be helpful to others too.

[Chanakya_Reddy]

It's software issue causing this

[cs-member13]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Kindly use a genuine Samsung charger.

Note: We always recommend using a genuine Samsung charger for charging your device.
There are two methods to disable the auto-restart function
Method 1

Please follow the below steps:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto-restart disabled.

Please follow the below steps:
Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto-restart at set times" if enabled

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

[Akajal]

Same with me ... Samsung m21 hanging and restarting again and again since last 10 days.