Green line issue on Samsung M52 5g

[Abhashish]

Hello Sir, The issue of my request is that My Samsung Galaxy m52 is showing the same issue that many m52 users are facing after the latest security patch update of May 1 2024 updated on July 12 2024. Suddenly one morning when i woke up about a month ago, there was a white and a green line on my display. There is no physical damage that could cause the issue aside from a scratch on the backcover which was caused by the poor handling of the service centre from when I replaced my defective charging port about more than a year ago.

I didn't have the chance to go to the service centre for the green line as the service centre is in the next city and didn't have the time to go their multiple times.

Please help and provide no cost screen replacement for the green line issue caused by the faulty software update and to save and honour the integrity of samsung costumer support. Thank you.

Sincerely,

Abhashish Naik

Email- naikabhashish@gmail.com

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we'd like to inform you that the update comes to resolve the potential problems by fixing bugs and errors and new features experience. The issue could occur due to usage and various other factors. However, it is our best endeavour to provide you with an impeccable product experience at Samsung. Please perform the following steps to resolve your issue.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service center for a physical inspection of your device. Also. we would like to inform you that as of now, there is no free-of-cost policy available for screen replacement on these devices. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Kund001]

In my Samsung M52 mobile, first one green line came, then gradually two more lines came, now the service center did not replace the display of my phone due to warranty being out, customer support is also not showing much initiative and they are saying that I have lost faith. gone to samsung
Now I don't think I will ever go with Samsung again nor will I be able to recommend it to anyone because less popular brands are also offering free screen replacement for 3 year old phones. it was a very bad experience

[Abhashish]

I also think the same brother.

[NehalNangalia]

True bro 👍🏻

[NehalNangalia]

I'm buying mi next week because my m52 has 4-5 green lines