Galaxy M51 Always on Display Issue

[nathanjdias]

Hi, I just got my Galaxy M51 yesterday and I am noticing a small issue. The Always on Display changes settings without my knowledge. 

I keep the AOD on tap to wake but after some time it changes to Always on without my input.

Even if I turn the AOD off, it turns on in some time and switches to always on. 

[PAULjose]

bro check your whether scheduled AOD is on!!?
Or check the power mode, whether the adaptive power saving is on.

[nathanjdias]

Those were my 1st guesses but its neither. Scheduled AOD is off and Adaptive Battery saving is also off.

[PAULjose]

ok bro then it would be some bug so report it through the error submission. I am facing an issue in setting the default assistant app so I reported it and they informed that it will be resolved soon. So please do so.

[Ehsank]

did you use any 3rd party app which based on AOD?

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve the issue please follow below given steps:-

1. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode restart the device.

2. Reset the device:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
How to reset:- Settings > General management > Reset.

If the issue still persist, kindly register your concern in Samsung Members app along with short video, screenshot and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support