Original topic:

Galaxy M31s no 4G+, LTE+

(Topic created on: 06-22-2021 05:13 PM)
2534 Views
arjunoptimistic16
Active Level 1
Options
Galaxy M

Hi team, 

thanks for enabling volte. It was too long to get it resolved after my last post but now I'm seeing other features are still missing which I also confirmed with my network provider, the Sim I'm using is providing and supporting all carrier aggregation. But in my device Galaxy M31s, it is not showing. 

I'm still facing with other carrier aggregation features. These are 4G+, Volte+, LTE+.

Please take my complaint as priority based it's about one year using this model. And at its price, these missing features are very disappointing. It effects accessibility and usage.

Please complain this issue and get it resolved all the network related things. I hope a seamless and better resolution from the team.

 

Thanks and regards

9 Comments
Anikroyale
Expert Level 5
Galaxy M
VoLTE was already there and was not enabled via any update whatsoever. It wasn't working in your phone for some reason, that's a different thing. Because I purchased M31s in August 2020 and I have been using VoLTE services since then.

Coming to CA, don't have too much hope. You will be disappointed.
animeshmodi
Expert Level 5
Galaxy M
Only way to get it is,
Provide feedback to samsung developers via feedback section(ask questions section), they need a minimum no. Of feedback from unique users (respect to no. of sales of device across all platforms), to add a premium feature. To provide feedback in samsung members app, Open Samsung Members Application > Get help > Send Feedback > Ask questions. If you want quicker action, write on every channel, whatsapp, samsung members app - ask question and error report, ceo escalation desk, service head desk, call toll free no. , support email of samsung, youtube, samsung content help( google it),samsung live chat,twitter, instagram,facebook,linkedin,etc. It is the power of our feedbacks only , that samsung started to give clipboard in many devices.
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for your inconvenience. To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-network-issues/#:~:text=1%20Check%2....

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
Rk287
Beginner Level 2
Galaxy M
Everyone is getting 4g+ rather than samsung m31s users
Galaxy M

Not everyone...I have galaxy M12 and A12 (Mediatek helio P35) .....both are of different prrocessors and supports CA, but not getting 4G+  or LTE+ . They haven't enabled it. Also I have  googled about it and found that they didn't enable it in their mid range devices, only premium users get this.

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Banu345
Active Level 1
Galaxy M
Can samsung galaxy m31s support LTE+ network ?
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amatjeet
Active Level 1
Galaxy M
Samsung m31s 4g+
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Galaxy M
Hi Team,my mobile never connect to 4g its always on 2g or 3g, what is the problem
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arhaji
Beginner Level 3
Galaxy M
Samsung galaxy m31s 4g + notworking
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