Original topic:

Galaxy M31s Auto Restart Problem, After Updates

(Topic created on: 12-07-2022 04:13 PM)
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Kiru9308
Beginner Level 2
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Galaxy M

Dear Samsung

I bought new phone M31s in October 2020, and after using m31s for 9 months my phone getting the issue an Auto restart problem, then the help of Samsung care replacement was done for my motherboard, but again the same issue came new motherboard. this is totally not acceptable Samsung needs to justify this root cause, because my friends also facing the same problem, kindly replace the motherboard with Samsung cost, because this is not for customer problem whenever release updates the same problem arises. pls respond.  validate R&D before release updates, and spare this amount from Samsung... pls 

1 Comment
cs_member8
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We request that you kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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