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Active Level 1

Dear all,

 

I have found my M31 device is not charge with the fast charger. But I tried to using USB charging and it working normally. I tried it using another one and it's result with same problem and charging is not working correctly. Please let me know is there have any solution to solve this matter.....

4 Comments
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Active Level 1

Is this linked with software issue on the device....

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Expert Level 5
may be problem with software because not all m31 user this kind of problem just reinstall your software may be you slove this problem
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Active Level 1

I have solved my issue. It's happening to my charging port in the mobile. It's corrode/oxide by humidity. They already replace the part and now working fine as previous... 

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Active Level 7

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve charging issue kindly follow the given below steps:-


1. Reset the device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with Screen-shots(time taken to charge). This will help us to further investigate and resolve your concern.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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