I have found my M31 device is not charge with the fast charger. But I tried to using USB charging and it working normally. I tried it using another one and it's result with same problem and charging is not working correctly. Please let me know is there have any solution to solve this matter.....
I have solved my issue. It's happening to my charging port in the mobile. It's corrode/oxide by humidity. They already replace the part and now working fine as previous...
To resolve charging issue kindly follow the given below steps:-
1. Reset the device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Tap on Settings>Tap on General Management>Tap on Reset.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with Screen-shots(time taken to charge). This will help us to further investigate and resolve your concern. Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
