Galaxy M31 4G Network/Battery/Camera Problems

[Raajonali]

We are using Galaxy M31. we are family of M31 but satisfaction is lower than expected. Please Samsung send network issue fix update . 

🔺 Problem is 4G connection not stable

 4G network signal showing 30/40% . My others phone Oppo & Vivo working fine it's 85/90% strong signal with network speed. (same operators & same area) 

🔺 Camera is fine but when using it, my became sexy & increase it's hotness . (Temperature high)

🔺 Battery 6000 mh but not satisfied because it's look like I'm using 4500/5000 mh

[sagar214]

facing same network problem , report to Samsung

[GoTo2234]

For signal strength I would suggest - Check the SAR values of other phones. As Samsung always ensures users safety first.

[Laxman52892]

download and install samsung band selection app and follow instructions
https://youtu.be/7_9E9b6OpUU

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "network" issue please follow below given step:

>>Check device in safe mode:- Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
To exit safe mode: Restart your device.

To resolve "heating" issue kindly follow the given link:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

And to resolve "Battery drainage" issue kindly follow the given link: http://www.samsung.com/in/support/skp/faq/1101689

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report)along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support