Original topic:

Galaxy M30s

(Topic created on: 02-24-2021 11:58 AM)
567 Views
JioAirtel
Active Level 4
Options
Galaxy M
After updating android 11 I'm unable to install Samsung Video Library from Galaxy Store error shows This content isn't compatible with your phone's operating system.

image


14 Comments
RohitRk
Active Level 7
Galaxy M
just open galaxy store - click on search icon - type 'Samsung video library' an then search you will get it click it and download it

Screenshot_20210224-122605_Galaxy Store_18008.jpg

0 Likes
Ehsank
Expert Level 5
Galaxy M
try from this link and if same issue persist then
long press on galaxy store app icon >app info (ibutton) >storage >clear cache and data restart your device then try again

http://apps.samsung.com/appquery/appDetail.as?appId=com.samsung.android.videolist
0 Likes
JioAirtel
Active Level 4
Galaxy M
in android 10 I'm using Samsung Video Library but after updating android 11 i hard reset my M30s After that video libray not install i also clear cache and data but problem not solved.
0 Likes
Ehsank
Expert Level 5
Galaxy M
still not able to install?
0 Likes
JioAirtel
Active Level 4
Galaxy M
yes still not able to install
Ehsank
Expert Level 5
Galaxy M
then do one thing Reboot in a safemode then try again
steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Screenshot_20200815-223913_Samsung Members_59464.jpg

Screenshot_20200815-223930_Samsung Members_59466.jpg

0 Likes
JioAirtel
Active Level 4
Galaxy M
as per your suggestion i tried download Video library in safe mode but same error present.

Screenshot_20210224-163024_Galaxy Store_409.jpg

Ehsank
Expert Level 5
Galaxy M
its clearly says not compatible, and its quite strange to me🤔🤔🤔
0 Likes
JioAirtel
Active Level 4
Galaxy M
today received update of Samsung video library and now able to install in Android 11