janakiraman1
Active Level 4
Options
Galaxy M

I bought M30s last year november 11 2019 and till end of november it was working fine. After i did the latest update i am facing the hanging and automatic restart issue. This issue is happening so frequently.

Customer care representatives did a first level of trouble shooting through remote but issue persists  so gave a reference number and  has advised to visit the service center .Even after the flashing the OS  did not resolve my restart issue. totally frustrated.

I was a happy samsung customer till  now.  When I visited the service center atleast few people came there had a similar issue with M30s. and also even in the samsung members app as well I could see many people  encountering the same problem in M30s. I would like Samsung being a market leader and reputed brand has to voluntarly update the service center to resolve this issue by replacing the mother board free of cost for the  damage caused by this software update in M30s model so that customer like me can still refer and recommend samsung brand to friends and relative as done before.

 

I urge samsung to provide a new intermediate patch to resolve this hanging and restart issue/ replace the mother board free of cost for the  damage caused by this software update.

 

 

25 Comments
Members_KjM9UfY
Beginner Level 2
Options
Galaxy M

so this is an alert  from  your customer open your eyes n think about your customer when the company is at fault why will a customer bear the cost  infact I will share my bad experience with Samsung on other media platforms

0 Likes
Reply
Members_KjM9UfY
Beginner Level 2
Options
Galaxy M

Anywz I am going to throw this phone in the garbage dump as this phone really irritated me a hampered my work and buy someother company Good phone

0 Likes
Reply
lr14
Beginner Level 2
Options
Galaxy M

I am also facing this problem. This is very annoying, Is there any solution for this issue?

0 Likes
Reply
Kiran_Puvvula
Active Level 1
Options
Galaxy M
only one solution bro.. as per customer care center "if you want use the phone, need to change the Motherboard, which is cost approx 8k" or else just need to through in to the dustbin".. i am also done same thing...
0 Likes
Reply
arg9954
Active Level 3
Options
Galaxy M

hi friend even i have m30s and facing the same issue from last oct but seems like Samsung have not taken note of the issue so to make Samsung know of the issue please tweet your problem on official Samsungindia twitter handle i have already tweeted if many people tweet their issues then surely Samsung would take some action so please go and tweet

0 Likes
Reply
lr14
Beginner Level 2
Options
Galaxy M

I am asked to change the motherboard!! Very worst experience with Samsung, very moment the warrant is expired, problems are popping up, worst model I would rate this m30s. Can Samsung atleast respond us ? 

0 Likes
Reply