Original topic:

Galaxy M30s Overheating

(Topic created on: 03-19-2020 10:09 PM)
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Abhi3003
Active Level 4
Options
Galaxy M
Any one facing overheating problem while charging the phone or playing games since the new update??
Galaxy M30s
6 Comments
singhuncle
Active Level 4
Galaxy M
Bro let me explain you
1. If you use dual sim in same time than your phone is heat a lot. (More issue come with using airtel and jio at same time in one phone)
2. Go your game center and check option of performance, it was set in max but you do it on balanced. That was more reliable to your phone and battery.
3. Don't play or use your phone when charging.
Abhi3003
Active Level 4
Galaxy M
Bro actually I have only one sim.
I'll check it by doing it on balance gaming performance.
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singhuncle
Active Level 4
Galaxy M
How much internal you got on device?
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sanpan
Active Level 3
Galaxy M
After update its having some temp issue than previous use..which i can feel.
but no effect on performance...still having network issue.
Abhi3003
Active Level 4
Galaxy M
Yeah the performance is outstanding.
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cs_member9
Active Level 7
Galaxy M

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly perform the below mentioned quick tips to improve battery performance and be assured it would resolve you issue:
1) Long duration of graphics intensive gaming sessions cause overheating. Kindly avoid it.
2) Avoid usage of mobile phone when charging.

 

If the issue still persists kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes of the occurrence of the issue.):
Samsung Members App > Feedback >Error report > Attach log file.

 

Thank you for writing to Samsung.

 

Warm regards,
Samsung Customer Support

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