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Galaxy M21 battery and Bluetooth issue

(Topic created on: 10-15-2020 06:15 PM)
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Pranjal235
Active Level 1
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Galaxy M
I have purchased a galaxy m21 from Amazon few days back but now I am experiencing battery draining issue and Bluetooth issue. Battery is not upto the mark and Bluetooth connectivity is very poor.Need a solution for this. 
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3 Solutions


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Solution
Ehsank
Expert Level 5
Galaxy M
Besides above settings do some more settings to save more battery life and observe for next 1-2 days, it will give a noticeable difference

1. Connection>more connections settings> disable nearby device settings

2. Location>improve accuracy >disable
A. Wifi scanning
B. Bluetooth scanning .

3. Device care>battery >power mode>select "optimised" and "adaptive power saving".

And then click on "app power management >
And enable these 2 options.
A. Adaptive battery
B. Put Unused Apps to Sleep.

4. Long press on each app specially 3rd party(LIKE FACEBOOK, INSTA,YOUTUBE) and rarely used apps and also ON "GOOGLE APP" as well, then click on>app info> then go to these 3 options below on by one

A. Mobile data> allow background data usage>off

B. Battery >allow background activity >off

C. Notification >disable unnecessary notifications like promotional and unnecessary reminder notifications.

5. Go to settings >apps>search "weather" >click on settings icon right side > change "auto refresh" settings as per your requirements and disable some unnecessary reminder. ( due to auto refresh it continuously consuming battery?)


6. If you use Facebook frequently then disable "auto play video"
And if you are mostly uses mobile, on wifi connection then also disable "auto play videos" in YouTube.

7. Google >click on 3dot>usage and diagnostics >off this option

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Solution
Ehsank
Expert Level 5
Galaxy M
for bluetooth

1. Unpair all Bluetooth devices which were connected earlier

Again turn on Bluetooth> Scan> Tap on the Bluetooth device

If not worked then ;

 2. Please follow these instructions here > Settings > Apps > Show System Apps > Bluetooth Share / Bluetooth Test > Storage > Clear cache/data.

After even not worked then try below steps

3. Reset network settings >Settings>General Management>Reset >Reset network settings)

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Solution
Ehsank
Expert Level 5
Galaxy M
and if my given settings/comments will work for you then you can accept as solution by CLICKING on 3DOT at my comments

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6 Comments
Ehsank
Expert Level 5
Galaxy M
one of the main reasons of battery drain is even you close apps but they uses ur battery and running in background unnecessary, see image and read the statement.
2nd due to huge notification enable.
for e.g ; Google has huge notification which we don't need at all see image just scroll down image and check how many notification it does have.
So do these settings to stop, which consume unnecessarily.

1. Connection>more connections settings> disable nearby device settings

2. Location>improve accuracy >disable
A. Wifi scanning
B. Bluetooth scanning .
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Solution
Ehsank
Expert Level 5
Galaxy M
Besides above settings do some more settings to save more battery life and observe for next 1-2 days, it will give a noticeable difference

1. Connection>more connections settings> disable nearby device settings

2. Location>improve accuracy >disable
A. Wifi scanning
B. Bluetooth scanning .

3. Device care>battery >power mode>select "optimised" and "adaptive power saving".

And then click on "app power management >
And enable these 2 options.
A. Adaptive battery
B. Put Unused Apps to Sleep.

4. Long press on each app specially 3rd party(LIKE FACEBOOK, INSTA,YOUTUBE) and rarely used apps and also ON "GOOGLE APP" as well, then click on>app info> then go to these 3 options below on by one

A. Mobile data> allow background data usage>off

B. Battery >allow background activity >off

C. Notification >disable unnecessary notifications like promotional and unnecessary reminder notifications.

5. Go to settings >apps>search "weather" >click on settings icon right side > change "auto refresh" settings as per your requirements and disable some unnecessary reminder. ( due to auto refresh it continuously consuming battery?)


6. If you use Facebook frequently then disable "auto play video"
And if you are mostly uses mobile, on wifi connection then also disable "auto play videos" in YouTube.

7. Google >click on 3dot>usage and diagnostics >off this option
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Solution
Ehsank
Expert Level 5
Galaxy M
and if my given settings/comments will work for you then you can accept as solution by CLICKING on 3DOT at my comments
Solution
Ehsank
Expert Level 5
Galaxy M
for bluetooth

1. Unpair all Bluetooth devices which were connected earlier

Again turn on Bluetooth> Scan> Tap on the Bluetooth device

If not worked then ;

 2. Please follow these instructions here > Settings > Apps > Show System Apps > Bluetooth Share / Bluetooth Test > Storage > Clear cache/data.

After even not worked then try below steps

3. Reset network settings >Settings>General Management>Reset >Reset network settings)
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Pranjal235
Active Level 1
Galaxy M
thank you
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Samsung_Support3
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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