aaqibbmirr
Active Level 5
Options
Galaxy M
Since I have updated the security patch of my Samsung M31s the phone freezes and restarts itself despite while using and doing any task. It have really made a mess that it often gets frozen and restarts while doing any important stuff. Please help with this issue. 
 

image


2 Solutions


Accepted Solutions
Solution
MohammedKhatri
Expert Level 5
Options
Galaxy M
Clear cache of One UI home
If you find this helpful kindly click on the three dots and click accept as solution.

View solution in context

Solution
AlphaTrion
Active Level 10
Options
Galaxy M
This issue have been reported here a number of times by others too.

Samsung just doesn't want to resolve or look into this. Its clearly their mistake which occurs right after an update (and will not able to downgrade to an older version even from service centre). The only solution is to replace the motherboard according samsung.

Never choose samsung again.

View solution in context

15 Comments
Solution
MohammedKhatri
Expert Level 5
Options
Galaxy M
Clear cache of One UI home
If you find this helpful kindly click on the three dots and click accept as solution.

View solution in context

jarvo69
Beginner Level 3
Options
Galaxy M
How to do it please tell
0 Likes
aaqibbmirr
Active Level 5
Options
Galaxy M
Jarvo69, Go to Setting >> Apps >> OneUI >> Storage >> Clear Cache/All data. It will reset your homescreen etc. No any chances of data loss
0 Likes
aaqibbmirr
Active Level 5
Options
Galaxy M
@Mohammed321 Thank you it really helped me! As there had been no restart or freeze since last 62hrs.
0 Likes
MohammedKhatri
Expert Level 5
Options
Galaxy M
Welcome brother
Anonymous
Not applicable
Options
Galaxy M
This will show when you enable this option, go to Samsung Members Settings and disable this if you want-Screenshot_20210908-093506_Samsung Members.jpg
DarshanChatterjee
Expert Level 5
Options
Galaxy M
Visit service center. It can be a Motherboard issue or software glitches.
Lekshmanan
Expert Level 3
Options
Galaxy M
If You Facing Freezing Restarting Issue Frequently Visit Serv Center.
Solution
AlphaTrion
Active Level 10
Options
Galaxy M
This issue have been reported here a number of times by others too.

Samsung just doesn't want to resolve or look into this. Its clearly their mistake which occurs right after an update (and will not able to downgrade to an older version even from service centre). The only solution is to replace the motherboard according samsung.

Never choose samsung again.

View solution in context