Freezes; restarts and struck

[HreedayaPandit]

Hello everyone !!! My samsung galaxy M30s suddenly freezes; automatically restarts and then it is struck when logo of samsung appears. Please help

[Vrang]

It's sorry to hear that but try this it may help:
Power off your phone >> press side key + volume down key together >> you will enter into safe mode & check if the phone is working fine and restart the phone

[HreedayaPandit]

Thanks for the reply; I even went for the factory data reset but the problem persists.

[Vrang]

Go to get help section of members app and report your issue

[RAJNISH KUMAR]

the same problem im facing in my phone im purchased it in sep2020 but yesterday suddenly the screen black out now samsung person told mee change your screen of rs 7000/-  because its broken from inside because of pocket pressure, how rubbish my phone is still original with not any single scratch on it  but they told its broken from inside, bad product, please not purchased it 

[Nivedita7]

I am having same problem with samsung m31

[AYUSHvish]

Same after factory reset problem of restarting exist .... any solutions?

[MatthewI632]

Try reflashing your device. If it doesn't work (most likely), then it's a motherboard issue.

By the way, all Samsung Galaxy M30s devices are defective and are prone to these issues.

https://r2.community.samsung.com/t5/Galaxy-M/ALL-SAMSUNG-GALAXY-M30S-DEVICES-MUST-BE-RECALLED-ASAP/t...

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[HreedayaPandit]

This is the reply I have got from Samsung; no mention about the date for software update. Hope they fix it earliest.