Finger print sensor is not working

[VigneshBabuMRJ]

Finger print sensor is not working on my M30s device suddenly. It was working fine and all of a sudden when i unlocked my device it is showing "Fingerprint sensor is not responding". It worked for sometime and stopped working and then when i started my mobile it worked for few minutes. Now it is not working.

Tried restarting, cleared cache partition, Cleared security app data, restarted to safe mode and tested, pressed *#0*# and did finger print test. It shows "Cannot found Data log!!"

Software updated done on June. No recent updates. Is there any m30s users facing same issue?

[VigneshBabuMRJ]

apart from that any other issues bro

[AKA_harsh]

no issue

[VigneshBabuMRJ]

Now it is showing error all time. sometime i can open the fingerprint settings and sometimes not. is it same for you or works sometimes?
Did your issue got resolved?

[Ehsank]

so in my opinion instead of wait for update, you should visit service centre

[AKA_harsh]

but bro it happens from last few days before that it was fine .

and sometym it works great sometimes it doesn't

[Ehsank]

i told you because you have done almost everything from your side but no useful

[Anonymous]

Maybe software glitch better visit service center for reflashing firmware...

[Puru0708]

I was facing...
but...now it is solved.....
to solve this prblm
you have to go service centre.

[VigneshBabuMRJ]

did they replace any spares or just software installation

[SliceSupport]

Goto settings--apps

than click show system apps , selecr fingerprint than clear the data and cache

now restart your phone