File Manager keeps crashing

[Adv092]

Android v12

One UI version 4.1

Android security patch level 1st March 2022

Anyone of you on this version facing this issue?

[sagsaw]

When and how does it crash? What actions causes it to crash? Describe in more detail ...

[KrishIyengar]

Just open the app n before u can select any file ( doc pic video) to delete it crashes. Tried 10 times. Switched off phone n restarted ..same issue.

[Adv092]

Today I got this new phone galaxy M52 and post setting it up, system got updated twice to the version I posted and as soon as I open the file manager, it crashes within 15seconds.

[Adv092]

File manager version V1-210537

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

- Settings > Applications (or Apps) > Search "My Files" > Select My Files
- Select "Storage" at the bottom> "Clear Data" at the bottom left> Check
- Re-run My Files app

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

[raj465]

Hello,

Mine is Samsung F23 5G. I have tried the above steps , still not resolved.

Can some help with any other steps need to perform or check would be really grateful.

I have this issue since the time I bought the phone.