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### Feedback Suggestions and Improvements for Samsung Galaxy M12

(Topic created on: 05-17-2024 04:26 PM)
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batchu
Active Level 4
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Galaxy M

Dear Samsung Electronics Team,

I hope this message finds you well. As a dedicated user of Samsung products, I would like to bring to your attention several issues reported by users of the Samsung Galaxy M12. Addressing these concerns will significantly enhance user satisfaction and overall device performance. The key issues are as follows:

1. **Auto Restart**:
 - **Issue**: Some users experience unexpected and frequent auto restarts.
 - **Suggestion**: Investigate potential software bugs or hardware defects causing this issue. Releasing a software patch to address any discovered bugs and enhancing system stability could be beneficial.

2. **Fast Charging**:
 - **Issue**: Users have reported inconsistent performance with the fast charging feature.
 - **Suggestion**: Examine the fast charging algorithm and compatibility with various chargers. Ensure the firmware updates include optimizations for charging efficiency and reliability. Clear communication about compatible chargers can also help alleviate user concerns.

3. **Android 12 Update**:
 - **Issue**: Some users have not yet received the Android 12 update.
 - **Suggestion**: Accelerate the rollout process for the Android 12 update to ensure all users receive it promptly. Providing a clear timeline and regular updates on the rollout status can improve transparency and user trust.

4. **Vibration Function**:
 - **Issue**: Users have reported problems with the vibration function, such as weak or inconsistent vibrations.
 - **Suggestion**: Assess the vibration motor’s performance and its integration with the software. A software update to fine-tune vibration intensity settings or a hardware revision if needed could resolve this issue.

5. **Heating**:
 - **Issue**: Some users have reported excessive heating during usage.
 - **Suggestion**: Investigate the root causes of heating, such as software inefficiencies, background processes, or hardware design. Optimize software performance to reduce unnecessary CPU/GPU load and ensure adequate heat dissipation mechanisms are in place.

6. **Camera Performance:
Color Accuracy: Enhancing the color accuracy would greatly improve photo realism and user satisfaction. Incorporating advanced color science algorithms and improved sensor technology could help achieve this.
Pixel Quality: Increasing the pixel quality for both front and rear cameras can lead to sharper, more detailed images. Consider adopting higher megapixel sensors and optimizing image processing software to maximize clarity and detail.

7. **Display Performance:
Color Accuracy and Brightness: Improving the color accuracy and brightness of the display will ensure a more vibrant and true-to-life visual experience. Adopting advanced display technologies such as AMOLED with better calibration can enhance user experience.Resolution: Increasing the display resolution to Full HD+ or higher can significantly improve the clarity and sharpness of visuals, making the device more appealing for multimedia consumption and gaming.

8. **Network and Cellular Performance:
Connectivity: Enhancing network and cellular performance, particularly in terms of signal stability and data speed, will be a game-changer. Integrating the latest network technologies, including advanced 5G capabilities, would provide users with faster and more reliable internet connectivity.Optimization: Continuous optimization of software to manage and prioritize network resources efficiently can lead to a smoother and more responsive user experience, especially during gaming or streaming.

### Conclusion
By addressing these issues with targeted software updates and clear communication, Samsung can significantly enhance the user experience of the Galaxy M12. Users appreciate the commitment to quality and responsive customer service that Samsung is known for. I trust that your team will take these suggestions into consideration and work towards swift resolutions.

Thank you for your attention to these matters.

Best regards,

[Batchu Obed]
3 Comments
Solution
cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your feedback and suggestions. We have noted down. We are continuously working for making our products better and more efficient.

Warm Regards,
Samsung Customer Support

batchu
Active Level 4
Galaxy M
Camera Performance:

Color Accuracy: Enhancing the color accuracy would greatly improve photo realism and user satisfaction. Incorporating advanced color science algorithms and improved sensor technology could help achieve this.

Pixel Quality: Increasing the pixel quality for both front and rear cameras can lead to sharper, more detailed images. Consider adopting higher megapixel sensors and optimizing image processing software to maximize clarity and detail.


7. **Display Performance:

Color Accuracy and Brightness: Improving the color accuracy and brightness of the display will ensure a more vibrant and true-to-life visual experience. Adopting advanced display technologies such as AMOLED with better calibration can enhance user experience.Resolution: Increasing the display resolution to Full HD+ or higher can significantly improve the clarity and sharpness of visuals, making the device more appealing for multimedia consumption and gaming.


8. **Network and Cellular Performance:

Connectivity: Enhancing network and cellular performance, particularly in terms of signal stability and data speed, will be a game-changer. Integrating the latest network technologies, including advanced 5G capabilities, would provide users with faster and more reliable internet connectivity.Optimization: Continuous optimization of software to manage and prioritize network resources efficiently can lead to a smoother and more responsive user experience, especially during gaming or streaming.

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batchu
Active Level 4
Galaxy M
Add this too Samsung Teams note this feedback.
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