Fast charging issue

[viniii]

Hi can someone tell me I have samsung m33 5g from last new update 6.1 my phone is not doing fast charging nd.i have changed all usb cable with new 25 watt samsung charger it's not working it's a software issue or hardware ? I have done all tricks but same problem 

[Jayuraa]

I have used 25w charger and work with fine. With latest software

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Galaxy device slow charging issue: https://www.samsung.com/in/support/mobile-devices/my-galaxy-device-is-not-fast-charging-how-do-i-fix...

Kindly follow the standard charging procedure. i.e. please charge the device in switched-off condition for 10 minutes.

Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Kindly check if ''Multiple applications'' are running in the background of the device.

When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.

Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[Sam_Member]

My Galaxy A54 is also not supporting fast charging after update 6.1. I have changed cable and charger also but still not working

[viniii]

Reset app preference all

[Sam_Member]

Still not working

[viniii]

Have you changed the cable nd charger .I have changed the cable ND charger some app is clashing with this try again or change the cable with other side

[viniii]

Actually it's a software issue

[viniii]

My ph is working fine after app reset preference

[Sam_Member]

I reset my phone today , and all app perferences also when i charge my phone on one side cable show usb connect and from another side my phone is charging. I know its a software issue but still i cant find any solution.