Original topic:

Fast charging is not working

(Topic created on: 08-26-2020 10:53 PM)
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Samsung_7BTwocL
Beginner Level 2
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Galaxy M

I have Samsung M30s, recently the phone is not supporting fast charging, I have done all the basic troubleshooting still the problem persists. I even done the factory reset but the problem is not resolved. Please provide the solution.

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Samsung_Support5
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Charge the device
Kindly follow the standard charging procedure. i.e; please charge the device in switch off condition for a minimum of 10 minutes.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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