Facing problem with "FIND MY MOBILE" in samsung M30S

[Arnab1905]

Find my mobile system is not working in my samsung M30s even after software upgradation and resetting my device!

It is showing network status offline. But I am browsing everything from my phone and it is online!

[Sksksk]

Do you have a working SIM in the phone?

[Arnab1905]

yes I have. Actually I don't have wifi so whatever I do online, I do using mobile data.

[Arnab1905]

It says so everytime but you can notice data connection is on if you look at status bar!
It was not like this, Before it worked perfectly fine but I don't know what happened! Now it is not working.
I have visited service centre also, they had updated the software but the problem stays.

[Sksksk]

maybe there was an issue while software update

[Arnab1905]

I don't know. It worked perfectly fine before!
can you tell me what should I do next?

[SamratGhose]

is it switched on? in find my mobile you have to switch on the two options 1. remote unlock 2. send last location

[Arnab1905]

Everything is on.

[Emmanuel_J12]

If you're still facing the same issue, then please replicate the issue and do the following:

1. Record it or take a screencast of the issue in action.
2. Share dumpstate logs with the customer care

Here are steps to take dumpstate logs:

1. Replicate the issue
2. Dial *#9900# in calling app
3. Choose "Run dumpstate/logcat"
4. Click "copy to sdcard" when completed.
5. Find [My File > Storage > Log folder]
6. Compress the log folder and share with customer care or feedback section.

You can also check this link which explains the entire steps to send feedback: https://r2.community.samsung.com/t5/Community-Guidelines/Send-Feedback-Report-a-Bug-to-Samsung/m-p/3...

[Arnab1905]

Thank You. I will try this.