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Active Level 2
Find my mobile system is not working in my samsung M30s even after software upgradation and resetting my device!
It is showing network status offline. But I am browsing everything from my phone and it is online!

11 Comments
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Beginner Level 2
Do you have a working SIM in the phone?
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Active Level 2
yes I have. Actually I don't have wifi so whatever I do online, I do using mobile data.
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Active Level 2
It says so everytime but you can notice data connection is on if you look at status bar!
It was not like this, Before it worked perfectly fine but I don't know what happened! Now it is not working.
I have visited service centre also, they had updated the software but the problem stays.
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Beginner Level 2
maybe there was an issue while software update
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Active Level 2
I don't know. It worked perfectly fine before!
can you tell me what should I do next?
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Active Level 6
is it switched on? in find my mobile you have to switch on the two options 1. remote unlock 2. send last location
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Active Level 2
Everything is on.
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Moderator
Moderator

If you're still facing the same issue, then please replicate the issue and do the following:

 

  1. Record it or take a screencast of the issue in action.
  2. Share dumpstate logs with the customer care

 

Here are steps to take dumpstate logs:

  1. Replicate the issue
  2. Dial *#9900# in calling app
  3. Choose "Run dumpstate/logcat"
  4. Click "copy to sdcard" when completed.
  5. Find [My File > Storage > Log folder]
  6. Compress the log folder and share with customer care or feedback section.

 

You can also check this link which explains the entire steps to send feedback: https://r2.community.samsung.com/t5/Community-Guidelines/Send-Feedback-Report-a-Bug-to-Samsung/m-p/3...

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Active Level 2
Thank You. I will try this.
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