Members_zp30r7u
Beginner Level 2

Notes_210112_010013_c23_1.jpgBy vkse

4 Comments
Abpal
Active Level 7
Really it works ??
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Jazzy88
Active Level 3
it doesnt
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cs-member13
Active Level 10

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve the issue please follow below given steps:-

 

1. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode restart the device.

 

2. Reset the device:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
How to reset:- Settings > General management > Reset.

 

If the issue still persist, kindly visit the service center for the physical inspection of your device. To check for the nearest Samsung service center kindly click on the link:- https://www.samsung.com/in/support/service-center/

 


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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and the service center guy will say need to change motherboard isn't it?
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