Original topic:

Facing Data using during call in M51

(Topic created on: 09-05-2021 08:20 AM)
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Vm185102
Beginner Level 3
Options
Galaxy M

Hi.

After enabling this option still internet stops working whenever a call arrives.
How to fix it ?
6 Comments
Galaxy M

enable volte from your settings 

BloatwareBAN
Active Level 4
Galaxy M
Do you use dual sim in your phone , if yes keep calling and moblie data on same sim.
Galaxy M
Check for VOLTE option, sometimes from operator side like airtel or VI it's off, make sure you on that
ARJUNB
Expert Level 2
Galaxy M
Do u have 2 sim. On your phone. If yes then if u are receiving call on the 2nd sim and your data is selected on 1st sim then there is a chance that data will get off. Or vice versa
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Galaxy M
SETTINGS > CONNECTIONS > MOBILE NETWORKS > [ENABLE] ALLOWS ALL SIMS TO USE DATA IN CALLS
ENABLE THIS OPTION !
IF USING DUAL SIM !
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,  
Samsung Customer Support    

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