Original topic:

Facebook Not Loading on Galaxy M14 Without VPN – Need Help!

(Topic created on: 2 weeks ago)
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NotaGoodBoy
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Galaxy M
Lately, a weird problem has cropped up on my Samsung Galaxy M14 model phone. When I use the Facebook app, nothing loads. The internet on the Facebook app only kicks in when the VPN is turned on. Mind you, Facebook isn't blocked in my area. On other phones, the Facebook app runs just fine without any VPN. I've tried using multiple WiFi networks and mobile data from multiple operators, but it didn't do the trick. Even after reinstalling the Facebook app from the Play Store, no solution came about.
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cs_member10
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you have mentioned that you are facing the issue with third party apps and if your device other application working fine. So we would request you kindly contact the respective helpline to make sure there is no issue from their end.

However, If still facing the same issue, kindly share the log file. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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