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Active Level 6
I am using a smartphone from last 2 months named Galaxy M21, made by world's no.1 branded Smartphone manufacturing company Samsung. In first 2 months only I have noticed and reported 20 errors regarding sudden restarts, sudden stoppage of some functions, errors in camera particularly slo mo videos, Heating issue etc.
And they fixed none of the above issue. Very much disappointed and got frustrated over Samsung. 

I will sell this phone asap and never buy Samsung products.

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1 ACCEPTED SOLUTION

Accepted Solutions
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Expert Level 5
Steps to perform.
1) Turn off the device.
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

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17 Comments
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Expert Level 5
your screen shot is not visible
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Expert Level 5
if you try slo mo in room light condition then it won't shoot properly, it need good light/day light condition
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Expert Level 5
and if you send feedback then wait few days m21 soon will get update ,hopefully all ur issue will be fixed specially restart issue
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Active Level 6
That is also an error with screenshots. All error are just answered by Samsung as common solutions like you given, but not solved.
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Active Level 6
in day light also number of frame drops observed in slo mo and super slo mo videos.
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Expert Level 5
so once open camera >settings >reset settings close camera and then try but light condition should be good
and i suggest you to try in outdoor once then observe
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Expert Level 5
i know their standard and robotic reply
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Expert Level 5
and if you can then do " wipe cache partition" mostly it can resolve this kind of issue
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Highlighted
Expert Level 5
Steps to perform.
1) Turn off the device.
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

View solution in original post

Reply
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