EXYNOS

[ALLVASLOVEONSAMSUNG]

EXYNOS is most avoid PROCESSOR don't buy this total vast 😡😡😡😡😡 OVER HETING DON'T BUY SAMSUNG EXYNOS MOBILE 5G IS NOT WORKING 5G CONVET TO 4G IN 39 DIGERIS TOTAL WAST NOT FIXING THE PROBLEM VAST OF MONEY I LOVE SAMSUNG BUT NOT EXYNOS 😡😡😡😡😡😡😡😡😡

[Ishantrohilla]

Which exynos are you using i am currently using exynos 2200 and i have zero issues with that whether it is bgmi or genshin impact. But if temperature rises above 43 then it switch to 4g only in hot summers while doing heavy tasks.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that while 5G devices work with both LTE and 5G networks, they may consume more battery and generate more heat compared to LTE devices. High-speed processing for heavy data can lead to increased energy usage and device heating. If your device gets too hot, our safety algorithm may limit performance and switch to 4G temporarily to prevent overheating. This is normal and helps maintain device performance.

In this case, please wait for the device to get cool down for a while and then use the device again. If the 5G device gets cooled down to a specific temperature, the device will connect to the 5G network again.

However, please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select "try another way" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps).

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support