To troubleshoot the issue of your Samsung Galaxy M32 not recognizing a connected pen drive, follow these steps:
*Hardware-Related Checks*
1. *Check the OTG (On-The-Go) cable*: Ensure you're using a compatible OTG cable. Try using a different OTG cable to rule out any issues with the current one. 2. *Inspect the pen drive*: Verify that the pen drive is functioning correctly by trying it on another device. 3. *Check the device's USB port*: Ensure the USB port on your Galaxy M32 is clean and free of debris.
*Software-Related Checks*
1. *Enable OTG support*: Go to _Settings_ > _Connected devices_ > _USB OTG_ and toggle it on. 2. *Check storage settings*: Go to _Settings_ > _Storage_ and ensure that the "External storage" option is enabled. 3. *Restart your device*: Sometimes, a simple reboot can resolve connectivity issues.
*Additional Troubleshooting Steps*
1. *Try a different file system*: If your pen drive is formatted with a file system other than FAT32 or exFAT, try reformatting it to one of these compatible file systems. 2. *Use a file explorer app*: Install a file explorer app like ES File Explorer or Solid Explorer, which can help you access the pen drive's contents. 3. *Reset your device's storage settings*: Go to _Settings_ > _Storage_ > _Menu (three dots)_ > _Reset storage settings_.
If none of these steps resolve the issue, you may want to consider visiting a Samsung authorized service center for further assistance.
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As per your concern, we want to inform you that your device supports the OTG feature. If you are facing an Pendrive connectivity issue, then kindly follow the given steps:
1. Check different OTGs with your device. 2. Check another pen drive. 3. Check with genuine OTG cable. 4. Check whether the device is OTG compatible or not.
5. Check the USB connection: Perform Phone diagnostics checks through the Samsung Members apps. Path: Samsung members > Support > Phone diagnostics > USB connection.
6. Clear data of USB settings: To clear the data off the USB, please follow the below steps. Setting > Apps > Three dots (Appearing at the top right corner) > Show system apps > Search USB Settings > Tap on storage > Clear data of USB Settings.
7. Reset app preferences: Settings > Apps > Three dots (Appearing at the top right corner) > Reset app preferences (It'll reset the permissions of all applications)
9. You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. 2. Remember the Google password before resetting the device because it is required during initial setup. 3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
