Dual whatsapp photos and all things not showing in gallery M31s After updates 18Jun2021

[Sanjiv Shinde]

Dear Team,

After taking updates on 18-Jun-2021, my WhatsApp dual app images are not seen in gallery.

When i use option view in gallery then it show white image with no data.

This issue occurs after i installed update on 18-Jun-2021.

Request you kindly resolve this bug ASAP

Thanks,

Sanjiv

[Anonymous]

Dear Samsung Member,

Sorry For the inconvenience caused to you,

Our Team Is working On This ,We will Rectify This Soon as Possible

Thank you for writing to Samsung.
Warm Regards,
The-varient Customer Support

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Sanjiv Shinde]

Hello,

I send the feedback. Please resolve this issue ASAP

[Sanjiv Shinde]

When should we expect this issue will gets resolved?

It is almost 2 months still, Samsung not found any resolution !

[Oisin]

hi. I am having the exact same problem. Can you tell us when this bug will be fixed?