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Original topic:

Dual whatsapp folder not seen

(Topic created on: 04-23-2021 12:20 PM)
vindet
Active Level 2
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Galaxy M
Hi,

Since yesterday ,after accepting some new terms and conditions of Samsung, the dual whatsapp folder is missing and so not able to see the the videos and photos.

Even new photo, docs or videos cannot be downloaded in the chat of the dual whatsapp.

any idea how to fix this?
172 Comments
Olumento
Beginner Level 2
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Galaxy M

I think the issue came with the recent update, I also can't find my files and all folders related to my dual WhatsApp, help me pls if you find a solution 

Lita_ns
Beginner Level 4
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Galaxy M

Hi All,

I have successfully restored the dual whatsapp folder in the following way: 1. Do data backup for dual whatsapp and the main whatsapp on a different google account. Don't forget to back up your video data also.

2. Uninstall dualwhatsapp first then the main Whatsapp

3. Reinstall the main WhatsApp, select restore data. Then reinstall dual whatsapp, select restore data.

Voila the dual whatsapp folder reappeared again with its previous contents.

Samsung_specialist
Community Manager
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Galaxy M

Thanks for the tips! 

Shamsss
Active Level 3
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Galaxy M
After doing above steps, dual whtsap is wrking ???
Jeff_Bekr
Active Level 2
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Galaxy M

No

Jeff_Bekr
Active Level 2
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Galaxy M

I already  tired  this one. But while  we restoring we can see the folder there but after sometime will became vanished

Yusry
Beginner Level 2
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Galaxy M

Yup...i am facing the same issues here...try to figure out the prob many days buy still not work

JorgeSDF
Beginner Level 4
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Galaxy M

I have done that, in a few hours it dissapears again...🙃

0 Likes
mukul1133
Beginner Level 2
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Galaxy M

Hii Vindet, I have experience the same issue as well. 

Do you have whats delete app which recovers deleted messages in whatsapp. So i have this app and after the recent update all my dual whatsapp media changed its name to whatsdelete in the storage (don't know the reason ).. After uninstalling the whatsdelete app I could see my dual whatsapp folder again..

Hope it helps

dhrmndrk174
Beginner Level 2
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Galaxy M

Hi guys,

I also facing this issue from yesterday 

Please help me to sort out this issue 

There some important documents from my work 

Please help me to get it back the whatsapp folder