Original topic:

Dual whatsapp folder not seen

(Topic created on: 04-23-2021 12:20 PM)
vindet
Active Level 2
Options
Galaxy M
Hi,

Since yesterday ,after accepting some new terms and conditions of Samsung, the dual whatsapp folder is missing and so not able to see the the videos and photos.

Even new photo, docs or videos cannot be downloaded in the chat of the dual whatsapp.

any idea how to fix this?
189 Comments
UserAdik12
Expert Level 2
Galaxy M
See here!

Screenshot_20210423-190801_Settings.png

0 Likes
vindet
Active Level 2
Galaxy M
hi
i am already using through this option since last 1 year...since yesterday the dual whatsapp chat working, but the photos and videos folder is not seen in the gallery for the dual whatsapp and i cannot see any new photo or video in the chat as it is not downloading
Samsung_cXGk8op
Beginner Level 2
Galaxy M

I have Same issue

0 Likes
chongfootuck
Active Level 1
Galaxy M

this solution is not works

UserAdik12
Expert Level 2
Galaxy M
Send me screenshot so I understand
0 Likes
vindet
Active Level 2
Galaxy M
this is my dual whatsapp folder in file explorer...there is no whatsapp folder

Screenshot_20210423-232130_My Files.jpg

Rahfan
Active Level 1
Galaxy M
Hi, Did you got solution for this?
Jeff_Bekr
Active Level 2
Galaxy M

No

Amaroon
Beginner Level 3
Galaxy M

Hi

I am having the same issue for now I am  backing up and recovering as such the folders come back but  after sometime they do dissapear.

Note:

when you goto backup check the video capacity or goto Storage and Data and check the your media...

I am seeing all the files there so I know it's there just  not showing in the gallery or in Files.