Active Level 6
Samsung Galaxy M30s has a very big problem...I'm facing hanging
device frozen 2 times

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Sometimes black Screen appeared, touch won't work

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5 Comments
Expert Level 5
shut down phone press volume up plus power button till u see samsung logo
Android recovery screen will appear scroll down to wipe data factory reset and do it from here
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**bleep** idea from everyone.... just reset ur phone😂 it's not a solution
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yeah its a factory reset it's the first line of solution because many a times resetting puts the software glitches out of the way
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Active Level 9
mine restarting abnormal while using. noticed that 3 time.
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Dear Samsung Member,

Greetings from Samsung Customer Support!

 

Be rest assured by following the given steps your issue will be resolved:-
1) Check device in safe mode :-
Steps to enter into Safe Mode:- Press and hold the Power key, when Power off icon appears > hold power off icon.
Exit safe Mode:- Restart device.
Note:- If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

2) Update software(If available):- Settings > Software update > Download and install > Install now.

3) Reset the device :- Setting > General Management > Reset settings.
Note :- Kindly create data backup of your device via SMART switch mobile application.

 

If issue still persist or for further assistance, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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