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06-03-2020 12:54 PM in
Galaxy MI have an M40 device and purchased it on 14th Dec 2019 ( still under warranty)
On 31st May, my device stopped taking charge and afterward it got switched off ( display was fine till it was on)
on 1st June, I went to an authorized service center i.e Instant solutions, Gurgaon and submitted my phone and explained the problem, they called after 4 hours you need to change the complete screen, to my surprise I came to the center again and explained to them that the screen is fine but the charge is not working. They then revised the estimate and ' added' screen + charge issue and gave me a bill of approx 6000. I requested them again that my screen is fine, but they forced me to either change screen+charge or leave the center. The manager and the staff were quite rude as well and then I walked off.
Me and my family I have always used Samsung phones and appliances but this episode added a bitter taste to my experience. I am wondering if Samsung can do anything about it or not.
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06-03-2020 01:03 PM in
Galaxy Mi had purchased s8+ flagship device worth of 64000 in 2017 , i had problem with my display , they took my phone and they take one month for screen replacement and after one month display was change and it has too many issue like display colors missmatch with other s8+ and camera was **bleep** up and they broke my rear original glass worth of 3000 and replaced with cheap glass and after complaining they said that minor difference came with other device is normal . but i was not happy with service , i even complained to customers care but they know nothing about it , after very frustration i sell the phone and buy a new one with a huge loss .
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06-03-2020 01:47 PM in
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06-03-2020 01:09 PM in
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06-03-2020 01:42 PM (Last edited 06-03-2020 01:49 PM ) in
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06-04-2020 12:36 PM in
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06-03-2020 02:34 PM in
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06-03-2020 02:55 PM in
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06-04-2020 12:37 PM in
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06-03-2020 03:21 PM in
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