Charging problem

[Tech_Addicted_Subho]

My galaxy M12 is showing cable charging after I have updated it to one ui 4.1. I tried other set of same 15w charger but didn't show fast charging. Can anybody help , is it same for everyone using galaxy M12 or I have problem in my device.

[RAiiNote20Ultra5G]

Try different cable

[Tech_Addicted_Subho]

Already tried with another charger and cable and ofcourse same rating samsung charger and samsung cable

[Anonymous]

In settings see fast charging is on or off

[Tech_Addicted_Subho]

It's on

[Anonymous]

15w charger given by samsung you are using that only?

[Tech_Addicted_Subho]

Yes bro.... the problem is solved. Restarted the device and checked for software updates.Got an update of 139mb. Update fixed the bug.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. Please visit this mentioned link to resolve your device issue: https://www.samsung.com/in/support/mobile-devices/my-galaxy-device-is-not-fast-charging-how-do-i-fix...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support