Highlighted
Active Level 1

Recently I have purchased Galaxy M31s which is claiming to b charged 100% from 0% in approximately 97 minutes. But my device was taking almost 2 hours and 30 minutes to get fully charged. After getting an update I thought the problem will be resolved, but the issue is still live.  Now the problem is worrying me a lot. Need help.Please refer to the charging blue area part.Please refer to the charging blue area part.

13 Comments
Highlighted
Active Level 8
enable fast charging
Reply
Loading...
Highlighted
Active Level 1
All set, checked all the parameters. Still facing issue.
Reply
Loading...
Highlighted
Active Level 7
1.Enable fast charging option from device care.
2.Try to use or keep your phone at cool place bcoz outside temperature also affect the charging of phone if temperature arise it take longer time to get full charged.
Reply
Loading...
Highlighted
Active Level 1
All options applied. No improvement!
Reply
Loading...
Highlighted
Expert Level 4
Are you telling from the image? Or from real world checks?
Reply
Loading...
Highlighted
Active Level 1
In real...
Reply
Loading...
Highlighted
Expert Level 4
Then get your device checked at a service center because my M31s takes a dot 100 minutes to charge from 0 to 100%
Reply
Loading...
Highlighted
Active Level 1
Will it be a issue of power output? or will i have to switch off phone during charging?
Reply
Loading...
Highlighted
Expert Level 4
I don't power off my device while charging. Might be am issue with the charger.
Reply
Loading...