Charging issue

[snaxx]

I need help with this issue. 

I am not being able to charge my samsung phone with its original charger , isn't not being connected by it whereas the phone is being charge with the other brands chargers , how can I fix this issue?

I have done restart , cleaned the charging port , what more can I do to overcome this fault?

[RedBullRussia]

Is the Samsung charger being able to charge other brands phones or any other Samsung phone?

[snaxx]

Yess my other samsung tablet and other devices are still being perfectly charged by the samsung charger , so there's no issue with that charger

[RedBullRussia]

I don't what is the reason. Similar thing I was facing so I switched the Samsung chargers of the two phones at my home. Now both Samsung phones are charging perfectly.

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members App as error report also send log files along with this error report for this issue and go to service center for check and resolves this issue. If you like please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.

3. Check device network fluctuation. Avoid usage in areas with low network/fluctuation.

4. Reduce the display brightness level or set the device to auto-brightness mode.

5. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

6. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

7. Close background running apps.

8. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

9. Update software: Go to Settings > Software update > Download and install > Check for software update > If Software update available > Download > Downloading updates > Install now
Note: Your phone will restart after the update is installed.

10. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support