Samsung_wnmygTI
Beginner Level 2
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Galaxy M

I was admirer of Samsung brands and advised everyone to go for it. Now I am regretting after purchasing new phone. M31 has been a headache to me since I purchased it in June 2020. Screen got blackened, could not charge my phone, all my work has been hindered. This is very annoying as I am not  able to SMS. I cannot use my online Pay service as I cannot send SMS to concerned banks. I reset my phone thrice in terms to get this service active, but in vain. Samsung mobile has betrayed. I contacted telecom support centers for help. But couldn't resolve this issue. Both SIMS aren't able to send messages. What a waste of money for **bleep** promises. 

 

 

 

 

 

20 Comments
Anonymous
Not applicable
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Galaxy M
bro once contact with network provider and confirm messages center number from them again and reset it
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Ehsank
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Galaxy M
regarding sms do one thing
long press on message app icon >app info>storage >clear cache and data and then click on forced stop>restart ur device then try
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suri536
Active Level 3
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Galaxy M

Dear samsung ,

 

Please don't give basic solutions we all tried all solutions in google and youtube still this is not working please respond ASAP 

Samsung_Support5
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


We apologies for your inconvenience. Please perform the below mentioned steps to resolve the issue:

 

* Check the message center number:-
Please follow the below steps:- Messages>More (Three dots)>Settings>More settings>Text messages> Tap on Message Center>Enter the correct Message center number and Tap on OK.
Note: Contact your service provider to get the correct message center number.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

manavman
Beginner Level 2
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Galaxy M
I am having same problem on my Galaxy M31S. The message centre field is showing blank. when I try to update number on the above said location it errors "Unable to save centre address". I need a solution ASAP.
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manavman
Beginner Level 2
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Galaxy M
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suri536
Active Level 3
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Galaxy M

Dear samsung ,

 

Please don't give basic solutions we all tried all solutions in google and youtube still this is not working please respond ASAP 

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Abhimanyu021
Beginner Level 3
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Galaxy M
Than you so much . There are 2 message centre's, one is above which is 'not set' for jio users . second for second Sim. so open your eyes guys and do as explained .
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Gauravse
Beginner Level 2
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Galaxy M
same issue. no solution yet. very frustrating
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