Original topic:

Camera quality

(Topic created on: 11-21-2023 09:17 PM)
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AbdeAbiTalibDas
Active Level 4
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Galaxy M
Hi samsung Improve camera zoom pixel quality when we capture image in photo mode and when we zoom taken picture the photo pixel getting blur U have M34 mobile and u guys told back camera is 50MP so improve this. image quality I have exp has disappoint me.
2 Comments
cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Kindly check first if there are any broken camera lenses or scratches on the camera, no laminated or tempered glass is pasted on the camera if not then check after the camera lens cleaning.

Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprints, dirt, and dust from the camera lens.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Galaxy M
Sir I have done all the things I am not saying The camera is not clicking a good pic I am saying when I have clicked the pic and went to the samsung gallery to see the image and when I zoom the image is getting blur the pixel is not so good like 50MP as compared to Samsung A or Z Series device.

So that is why I am saying you bring a new update of pixel giving better image clarity.

Thanking You
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