Original topic:

Call recording issues

(Topic created on: 08-08-2020 09:00 AM)
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Samsung_j7nAosc
Beginner Level 2
Options
Galaxy M

I have selected option to record all calls in my Samsung Galaxy M21 but only 20% of my total calls are getting recorded.  I also dont see the call records on the same day. It takes a day to update the new recordings which is weird.

Screenshot_20200808-084444_My Files.jpg

  • Screenshot_20200808-084655_Phone.jpg

    Screenshot_20200808-084646_Phone.jpg

    Sharing screenshots of my call recordings vs all calls history which clearly shows only a small % of all calls are getting recorded.

     

This is very critical issue. Pls address this asap.

 

 

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4 Comments
Galaxy M
If you are using wifi Calling then your calls can't be recorded.

Turn off wifi Calling to record all calls.
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Samsung_j7nAosc
Beginner Level 2
Galaxy M

I am not using wifi calling. Just regular voice calls 

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Galaxy M
Lmao bro see your Signal Bar that says WiFi Calling is on. Turn it off. And accept my comment as solution.
Samsung_Support5
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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