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12-13-2020 08:41 PM in
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12-14-2020 01:54 AM in
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12-14-2020 08:25 AM in
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12-15-2020 02:42 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve the issue kindly follow the given below step:-
- Clear the Cache of your device (Settings >Device care >Storage > Clean now).
After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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03-31-2021 10:53 PM in
Galaxy MWhenever I play Battle Royale my game freezes, throws me out of game, or gets black screen
Galaxy Tab S2 Galaxy Tab S6 Galaxy Tab S7 Plus
I played with different settings to check where the issue is. My current video setting are Frame Rate Max, Graphics Low. As soon as I increase my Graphics to Medium, I get black screen 3 to 4 times per game. Otherwise with low graphics it happens only once in BR. I have been facing this issue since season 8
[OS] [Version] - Android 11 One UI 3.1 qualcomm adreno 650 Qualcomm Snapdragon
In the middle of the game, a black screen appears
FRANCE. Mode - Battle Royale
UID: 6749876156600221697
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03-31-2021 10:57 PM in
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04-12-2021 12:36 AM in
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04-24-2021 09:59 PM in
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05-16-2021 09:05 PM in
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05-16-2021 09:05 PM in
Galaxy M