Original topic:

Call ended as there is problem with phone's microphone

(Topic created on: 11-05-2020 10:20 PM)
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Pcyaa09
Active Level 4
Options
Galaxy M
Facing this bug in Whatsapp on my galaxy M51. Everytime I receive a video call, the call disconnects automatically with error message as "Call disconnected as there is problem with phone's microphone". Is anyone else facing this issue? Can anyone suggest some solution? 
Things I have tried:
1. Clearing cache and data of Whatsapp
2. Reinstalling whastapp.
3. Contacting whtspp support (Totally worthless)
4. Samsung support has no clue either.
5. Factory resetting the device.

P.S. Mic is fine, this issue is only with whastapp, rest all video call apps like Duo are working fine.
19 Comments
Galaxy M
Have you installed whatsapp beta?

This issue is with beta as per this link.
https://www.newsbytesapp.com/timeline/science/47417/215233/call-drop-bug-spotted-in-whatsapp/amp/goo...
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Pcyaa09
Active Level 4
Galaxy M
No buddy, stable whatsapp from Play Store with latest updates.
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Galaxy M
Then this issue is migrated to stable also.
Install old version and check. This seems to be whatsapp issue only.
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Pcyaa09
Active Level 4
Galaxy M
Kindly suggest some old version and way to download older version. It will be a big help. Thanks.
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Galaxy M
Use apkmirror.com
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Pcyaa09
Active Level 4
Galaxy M
Thanks, will try and let you know
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Pcyaa09
Active Level 4
Galaxy M
Tried older version too ....still problem persists. :(
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. We request you kindly visit the service center for the physical inspection of your device. To check for the nearest Samsung service center kindly click on the link:- https://www.samsung.com/in/support/service-center/


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

GaneshVemuru
Beginner Level 2
Galaxy M

Same issue for me 

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